This Section Refers to Commercial Work Only

Commercial Service Payment & Scheduling Policy

1. Administrative & Third-Party Requirements. For all commercial services requiring Catz Heating and Cooling LLC to utilize third-party checklists, web portals, management systems, or similar administrative platforms, payment is due immediately upon the completion of services.

2. Invoicing & Contact Information. If payment cannot be collected on-site, an invoice will be issued to the email address provided by the client or the authorized representative who scheduled the service. All clients must provide a valid phone number and email address before any appointment or work is scheduled.

3. Authorization & Payment Methods. In cases where a work order (WO), purchase order (PO), or specific authorization is required for invoicing, the client must provide a valid payment method to be kept on file prior to scheduling.

4. Scope of Work & Pricing Adjustments: Quoted or pre-approved pricing is based strictly on the original scope of work provided at the time of scheduling. If the scope changes upon arrival or during the visit—including, but not limited to, the cancellation of multi-unit maintenance in favor of individual diagnostic or repair services—pricing will be adjusted to reflect the actual labor and materials required.

5. Service Interference & Minimum Charges. If services cannot be performed or are declined for reasons beyond the company’s control, a mandatory Truck Charge of $78.00, plus labor at a rate of $100.00 per hour, will be invoiced to the client or the authorized representative who scheduled the appointment.

6. Payment Terms: All invoices are due within seven (7) business days of the date of rendered services.